Information

At EO Cleaning Services, we believe in transparency and making our services as clear as possible. Here you'll find answers to some of the most common questions our customers ask, ensuring you have all the information you need to make an informed decision. If you can't find what you're looking for, please don't hesitate to contact us directly.

Frequently asked questions

EO Cleaning Services is committed to delivering reliable, high quality cleaning with attention to detail. We offer flexible scheduling, affordable pricing and a personalised service tailored to each customer's needs. As a local business, we take pride in building trust with our clients and ensuring every space is left clean, fresh and spotless.

How much do your cleaning services cost?

We are very affordable.

Standard clean is £15per hour

Deep clean is £18per hour

Minimum 2 hours to book

What cleaning services do you offer?
We provide a comprehensive range of residential and commercial cleaning services, including regular domestic cleaning, end of lease cleaning, office cleaning, and one-off deep cleans.

Do you provide one-off or regular cleaning?
Yes, we offer both one-off cleaning services for specific needs and regular cleaning schedules tailored to your preferences, whether weekly, bi-weekly, or monthly.

What is included in a deep clean?

A deep clean typically includes extensive cleaning of all areas, focusing on tough grime, sanitising bathrooms and kitchens, thorough dusting, vacuuming, and mopping. For a detailed list, please view our services page.

Do I need to provide cleaning products or equipment?
No, our professional cleaners come fully equipped with all the necessary high-quality cleaning products and equipment to ensure an excellent clean.

How long will the cleaning take?

The duration of cleaning depends on the size of the property and the specific services requested. We can provide an estimated timeframe when you request a quote.

Do you offer end of tenancy cleaning?
Yes, we specialise in comprehensive end of tenancy cleaning to help landlords and tenants ensure properties are pristine for new occupants or to secure deposit returns.

Which areas do you cover?
We are based in Birmingham, United Kingdom, and cover the entire West Midlands region.

How can I book a cleaning service?

You can easily book a cleaning service by visiting our Request a Quote page or by calling us directly at 07417475303

What are your opening times?

Our operating hours are MOnday, Tuesday and Wednesdays betweens the hours of !3:30pm and 17:30pm. Please contact us within these hours to schedule or discuss your cleaning needs.

What payment methods do you accept?

We accept various payment methods, including bank transfers and cash. Specific details will be provided upon booking confirmation.

How far in advance do I need to book?
We recommend booking at least a few days in advance to secure your preferred date and time, especially for popular services like end of tenancy cleaning.

Can I book same-day or next-day clean?
While we strive to accommodate all requests, same-day or next-day bookings are subject to availability. Please call us directly for urgent service requests.

Do I need to be home during the clean?
No, you do not need to be home. Many of our clients provide access instructions, and we ensure the property is securely locked upon completion.

When is payment due?
Payment is typically due on the day of the service completion. For specific arrangements, please discuss with our team during booking.

Do you require a deposit?

No we do not

Can I reschedule or cancel my booking?
Yes, you can reschedule or cancel your booking. We kindly request at least 24 hours' notice. Please refer to our terms and conditions for full details.

Will I receive a quote before booking?
Absolutely. We provide a detailed quote before finalising your booking, ensuring full transparency with no hidden fees.

Are there any additional charges that I should know about?
All charges will be included in your initial quote. Any potential additional charges, such as for extra services requested on-site, will be discussed and approved by you beforehand.

Still have questions?

We're here to help! If you didn't find the answer you were looking for, please reach out to our friendly team. We're always happy to assist you with any enquiries about our cleaning services in Birmingham and the West Midlands.