Terms and conditions for EO Cleaning Services
Welcome to EO Cleaning Services. These terms and conditions outline the rules and regulations for the use of our services. By booking a service with us, you agree to these terms and conditions.
Booking and service details
Booking with EO Cleaning Services is designed to be simple and hassle-free. Quotes are provided based on the size and condition of your property, as well as the specific type of cleaning service required. We ensure that each cleaning service includes a thorough clean of the agreed-upon areas. Any additional requests or specific requirements can be discussed and confirmed before your appointment to ensure we meet your expectations.
Cancellations, payments, and refunds
If you need to cancel or reschedule a cleaning appointment, we kindly request that you provide as much notice as possible. This allows us to adjust our schedule accordingly. For payment, customers can choose to pay by bank transfer or cash. Payment for services is due upon completion of the cleaning, unless an alternative arrangement has been agreed upon in advance. We do not typically require a deposit.
Customer satisfaction and dispute resolution
Customer satisfaction is our top priority at EO Cleaning Services. If you are not completely satisfied with the service provided, we encourage you to contact us as soon as possible. We will listen carefully to your concerns, review the issue thoroughly, and work quickly to find a fair and satisfactory solution. Our goal is to ensure all our clients are happy with the cleanliness of their environment.
Service limitations and responsibilities
While EO Cleaning Services provides professional cleaning for homes and businesses, there are certain limitations to our service. We do not clean hazardous materials, biohazardous waste, pest infestations, or any areas that may pose a significant health and safety risk to our staff. While every care is taken during cleaning, we cannot be held responsible for damage caused by pre-existing wear and tear, faulty fixtures, or fragile items that have not been disclosed to us before the service begins. Any concerns or special requirements regarding these limitations should be discussed prior to your appointment to avoid any misunderstandings.